Salesforce Partners Report No Meaningful Agentforce Revenue Two Years After Launch

Salesforce partners say they have yet to see any meaningful revenue from Agentforce, two years after the CRM giant launched its AI platform with promises of spectacular growth. That's according to a recent report from TD Cowen, which surveyed Salesforce partners and found muted interest in the technology, designed to let users build AI agents for customer interactions.

What the Surveys Showed

The TD Cowen survey of partners in the US, Europe and Asia found growing customer interest in Agentforce but no revenue yet. Asked about Agentforce AI agents, 11% of respondents said they had not seen much immediate interest, while 56% said they expected to see interest but needed time for initiatives to mature. A third of partners said there was strong interest in Agentforce as they were starting to see buying and trial activity. However, none were seeing Agentforce become a driver of bookings activity. The report also noted weaker commercial growth among partners across Salesforce's portfolio — a third were meeting or beating targets versus 43% in the previous quarter. "Agentforce adoption [is] still subdued," the report said.

KeyBanc Was Even More Skeptical

Last month, a report from KeyBanc Capital Markets cited its CIO survey, which found customers did not view the CRM plan favorably. "Our checks and customer conversations have not been strong, nor has the feedback been on Agentforce. What we can piece together in the disclosed numbers does not signal building momentum and, most recently, our CIO survey delivered another blow with Salesforce being a standout for the wrong reasons," the report said. KeyBanc found that partners and customers thought enterprise data was not coherent enough to do meaningful AI work and that Agentforce, "as a product, just isn't there."

What Salesforce Says

In its most recent results for Q1 FY2027, ended April 30, the CRM vendor said its current remaining performance obligation — a measure of future contract values — had grown 14% year over year to $33.6 billion, "propelled by Agentforce, Data 360, and Slack, partially offset by softness in commerce and Tableau." "We are seeing incredible demand for Agentforce with annual recurring revenue now greater than $1 billion," CEO Marc Benioff told analysts. Salesforce's own usage research, published August 21, found the average number of AI agents nearly tripled across organizations from February 2025 to April 2026, with the average time to create and activate an agent now under two days, down 53%.

The Headless 360 Push

On August 19 Salesforce significantly expanded Headless 360, the architectural foundation for turning every Salesforce cloud into reusable enterprise capabilities any authorized AI agent can securely discover and use through open standards. New Model Context Protocol (MCP) servers, Data 360 capabilities, Slack integrations, developer tools, more than 100 reusable Skills, and headless experiences across every major cloud are now generally available or in open beta. The bet is that the same enterprises that aren't yet buying Agentforce standalone will adopt it as the substrate their other AI agents — Claude, ChatGPT, Cursor, and others — call into.

Why the Gap

Salesforce has backed Agentforce to help it beat the so-called SaaSapocalypse — where AI agents perform common enterprise tasks and obviate the need for software upgrades. The risk the partners are flagging is that enterprise data is not yet AI-ready, so Agentforce's value depends on a multi-year data plumbing project customers have not completed. Whether the new Headless 360 MCP layer is enough to bridge that gap — or whether partners eventually have to write off another quarter of Agentforce inactivity — is the question TD Cowen will be asking again in October.